Customer Feedback

 
It's really important to us to hear what our customers have to say about us and more importantly this should give a potential new customer the confidence to hear from others as to what makes West Cape Volkswagen stand out from the rest:
 
8 February 2017

Thanks for the great service, better service than what I get from Ferrari!

Thanks!

Paul Hill

 
 
7 February 2017

To Juan.

Four years ago you sold me a little polo vivo. I remember you putting my mind at ease and promising me I that I had made the right choice, which I surely did.

Just thought I would let you know, you indeed did keep your promise.One Hundred Thousand trouble free kilometeres over the four years.

Little did I know how precious that little car would become to me. Having no kids, she was our child. She even had a name, Sparkle. We loved that car to bits, still do. Believe it or not you made a great impact on my life in that short time of purchasing that car. Seeing you upon delivery of the new car was so awesome and at the same time, as we left I was so overwhelmed and emotional as I remembered the last delivery with you.

Thank you for being such a great person and always going the extra mile!!! We appreciate it tremendously. We wish you everything of the best for the year ahead and may God continue to give you the strength and wisdom to lead your team into every success you possibly can, because you are just that darn awesome!!

P.S: Juan your efforts do not go unnoticed. If ever you feel low or unappreciated at work, just know you were amazing enough to be searched for on and tracked down!!!

Lots of Love

The Alexanders

 
7 February 2017

To Jason.

Jason, you are the man. No wait sorry........ you are THEEEEEE MAN!!!

In fact you are so cool, you would make this man , upon meeting you say his famous words: “Nog ‘n R 1000 virjoukomplimente van ABSA Bank!!!” Because you are so freaking cool!!! Your savviness, finesse , kindness and your mesmeric personality(and love for your Kurt Darren CD’s and Binnelanders) all bundled in one is just THE SHIZZLE.

As you know we were in a terrible accident in December.

Thus the purchase of the new car (Whom is still to be named, Ebrahim says her name will be divinely inspired lol.) After the initial shock the realization of what had happened and what needed to be done next set in. Min te weet, het die trauma toe eers ‘n realitietgeword. The hassle of the insurance and the inconvenience of being carless doesn’t even come close to the trauma of losing your first car.

Jason we thank you for being the light at the end of a really really really crappy tunnel. Thank you for winding up a traumatic experience and making it bearable. We are really pleased and impressed with your service. We don’t even think you and Juan deserve to be rated a 10.... If we could rate you guys 10 000 we would!!!

You really went above and beyond for us. We are eternally thankful to have had the opportunity to have been seen to by the best. We feel that we have made a well-informed, educated choice in person, place and product. It has most certainly paid off. Keep up the super great job you are doing and we sincerely hope that all your sales go smoothly and that you reach all your professional goals, dreams and aspirations!!!

P.S: She drives like a dream and is definitely turning heads!!!

Lots of Love

The Alexanders

 
21 May 2015

Good afternoon all,

We have the pleasure of delivering to this beautiful lady her first vehicle. Thank you for the lead and opportunity to share in her joy.

Kind regards

Carin Claassens

 
20 May 2015

Hi Andre and Leisl,

Just letting you know that I absolutely love my car. I am so happy and still excited. Everyone just loves the car and wants to drive with me. I'm so impressed with the tank, so light on petrol.  Sjoe, I'm so happy, your service was excellent,

I am working in a financial institution, so i know how important customer service is. I've never dealt with people that is so nice and care for their customers

So once again thank you so much for everything

Warm hugs and kisses

Melanie Martin
 
7 May 2015
Thanks guys such amazing service from the word go! And the continual service, so nice to still get this kind of service! Love love love my new car so much.
Michelle Belcher
 
29 April 2015

To whom it may concern

I purchased my car, a Polo Vivo 2013 model, in October 2014.

I would like to take this time to say how impressed I was by the service your centre and sales agent provided me. I came to see Karin to seek support in buying a new car. She went out of her way to assist me in understanding all the details of buying a car.

This was a very scary- and exciting adventure for me. It was after all my first car and I was headstrong about what I wanted.

Karin handled me with the utmost respect and went out of her way to explain everything to me. She took the time to speak to my father and answered all his questions as well. I can see that she is a person that takes great pride in her work and she was professional at all times. As I am a registered nurse, professionalism is something I value highly. I have rarely seen so much professionalism in one person, she was friendly and only had my best at heart.

A seatbelt buckle was broken on the back middle seat, as soon as I told Karin she sorted it out within a day, she also made sure that I wasn’t inconvenienced. She gave me a vehicle to use while the buckle was being fixed.

Overall, I am more than satisfied with the service that was provided. I would most certainly recommend your centre as well as Karen as a sales representative to anyone wishing to purchase a new vehicle.

Sincerely

Elaine Smith

 
21 April 2015

Good morning Charmaine!

Just want to say SUPER THANK YOU for the wonderful little car you brought into my life !!

I am enjoying every moment driving with it !!

All my friends & family are equally impressed ! Hope I can send some potential clients your way !

Thank you for your kind assistance throughout the entire process ! It was truly a pleasure

dealing with such a passionate & vibrant representative !!

I hope VW realize what they have in you !!!

Have a wonderful day !!

Chat to you soon !

Kind Regards

Chris Bamberger
 
8 April 2015

Good day!

This is just a short text to put Riaan on the highest esteem possible as he concluded a second pre owned vehicle sale with us. In both instances his service, communication, diligent feedback and tenacity showed strong character of putting people first! After all VW is the people's carrier? With this said, Riaan deserves one hell of a pat on the back, even giving him that Bells? Well done on a team player striving for greatness. Thanks Riaan!

Regards,

A very satisfied Candice and Emlyn Williams.

Emlyn Williams

 
20 March 2015
Good Morning
I recently bought a 2014 polo 1.6 tip from West Cape Volkswagen and I would like to commend Riaan Kruger on the excellent service I received. Both my father and I were very impressed by Riaan's professionalism and the way he handled the deal. It was a pleasure to receive such good service. Well done
Kind Regards
Rishqah Allie 
 
12 March 2015

Hi Carin,

Hope this message finds you well??Work has been busy with training and executive conference,aswell as recovering from a stomach bug which my fiance now has aswell ;(

The car has been driving like a dream,it has been easy to get around town and saved me on petrol.My fiance Ashtravene has been loving the whole Polo experience.I hope too spoil her on her birthday next week the 18th March with a luxury drive as always in the Awesome Polo 1,2 :).The car has really exceeded my expectation and I hope to do many,many more kilometers.Francisca's assist with the financial step by step walk through made things easier and a great pleasure to do business with you guys.

You have been exceptional in your assistance and I look forward to our next meeting.

Kind regards,

Sergio.Jaftha

Proudly VW Polo Owner

 
3 March 2015

Thank you very much Carin Claassens and West Cape Volkswagen for the opportunity to drive the all new VW Up! for a week! This vehicle is really very light on fuel. Uphill for the Up! is no problem. Lots of space inside. I could fit in 3 trolleys' of groceries. The Up! Have lots of leg space. Contact Carin at West Cape Volkswagen in Kuilsriver and with reference by Gerome Joubert and she will help you.

Regards
Gerome Joubert
 
23 February 2015

Good Morning Riaan and Liesl,

I received the vehicle on Saturday morning. And she is absolutely beautiful.

I would just like to thank both of you for your excellent service and willingness to go the extra mile to assist me. I would never have thought that the process of purchasing a vehicle this far away could run so smoothly. I really really appreciate all your effort and hard work.

Thanks,

Kind Regards,

Shaylin Pillay

 
 
12 February 2015

Morning,

I want to thank two of your employees for the excellent service I received from them. Ambrose Arendse & Liesl van Jaarsveld went to great lengths to help me buy a suitable car, even without any hassles with the paper work.

I truly received quality service from them.

Regards

Teresa de Lilie

 
 
23 January 2015
Thanks very much Riaan!  One of the best client service experiences I have had in years.  When I can afford to buy a car again one day, I know you will attend to me as Manager of your dealer - but give your boss a break at this time!  Compliments to West Cape VW
Regards
Coenie Louw